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Geen self-billingfactuur aangemaakt (en)No Self-Billing Invoice Created

Are you expecting a self-billing invoice but haven't received it yet? First, check whether your hours have been approved, whether your contract has the correct status, and whether the invoicing run has already taken place.

Issue

Are you expecting a self-billing invoice, but it has not yet been created? Follow the checks below.

Step 1: Check whether your hours have been approved

A self-billing invoice can only be created after the hours worked or services delivered have been approved by the client.

If your hours have not yet been approved, no self-billing invoice can be created.

Therefore, make sure your hours are submitted and approved on time.

Step 2: Check when your hours were approved

The date on which your hours are approved determines when your self-billing invoice will be created.

For many clients, there is a fixed schedule for submitting and processing hours. If your hours are approved after the agreed submission deadline, they will be included in the next invoicing run.

For some clients, the process works differently. In those cases, the self-billing invoice is created as soon as the hours have been approved. This process runs throughout the month and applies, for example, to clients such as the Dutch Water Authorities and Unigarant.

Please refer to the invoicing procedure to see which schedule applies to your assignment.

Step 3: Check your contract status

If your hours have been approved on time, check the status of your contract.

A contract must be approved by both you and the client before it becomes legally valid.

You can identify the status as follows:

  • In Contract Process – the contract has not yet been fully approved.
  • Active – the contract has been fully approved and is legally valid.

Has the contract already been sent to you for signature as a supplier or self-employed professional? If so, the self-billing invoice can still be created and sent to you. However, payment will be blocked until the contract has been fully signed and its status changes to Active.

Still haven't received your self-billing invoice?

Have you completed the checks above and are you still expecting a self-billing invoice? Please contact the Support Desk at support@striive.com.

Please include, where possible:

  • your contract number;
  • the relevant timesheet period;
  • a brief description of the issue.

This will help us investigate and resolve your request as quickly as possible.