Client Specific Terms and Conditions AZL

Client Specific Terms and Conditions – AZL

These Client Specific Terms and Conditions ("CSTC") apply to the Assignment on the basis of which a Professional of the Supplier will perform Work at AZL via Intermediary.

Capitalized words have the meanings as defined in the General Terms and Conditions for Intermediary Services for Suppliers (GTC) of HeadFirst Group.

Article 1 – Termination

Assignments with a duration of up to two (2) months or shorter may be terminated by Intermediary and Supplier subject to a notice period of one (1) calendar week.

Assignments with a duration of more than two (2) months, including extensions, may be terminated by Intermediary and Supplier subject to a notice period of one (1) month.

If the deployment of a Professional to the Client falls within the scope of the Dutch temporary employment collective agreements (ABU or NBBU CLA), an Assignment may be terminated by the Client prior to the agreed end date, free of charge, subject to the notice periods as determined in the applicable CLA.

In the event of force majeure in accordance with Article 6:75 of the Dutch Civil Code, an Assignment may be terminated by Intermediary with immediate effect and free of charge.

The Intermediary shall be entitled to terminate an Assignment with immediate effect, without being liable for any costs and/or damages incurred as a result thereof, if:

a. During the term of the Assignment, the Client becomes aware that the Professional is carrying out commercial recruiting activities on behalf of third parties;

b. The Professional or Supplier does not comply with applicable laws and regulations or with the Client’s code of conduct and safety regulations;

c. A Professional no longer meets the Expertise requirements set by the Client;

d. The performance of the Professional remains below expectations, even after the Professional or Supplier has been notified thereof, or for other compelling reasons such as gross negligence or misconduct by the Professional;

e. The Professional exhibits such behavior that continuation of the Assignment can no longer reasonably be considered acceptable; or

f. An event occurs that has a significant impact on the Client’s hiring needs which is beyond the Client’s reasonable control, including but not limited to a financial crisis or a similar event.

If the Client terminates the Assignment within the first fifteen (15) calendar days from the start of the Assignment on the grounds of sub a, b or e of the previous paragraph, or on the grounds of a negative Pre-Employment Screening, the Supplier shall not invoice the hours already worked by the relevant Professional.

Article 2 – Replacement

The Client has the right to submit a request to the Supplier to replace the Professional:

a. if the Client, on reasonable grounds, considers the Professional’s performance and/or conduct unsatisfactory; or

b. in the event of illness or absence of the Professional due to other circumstances, if it can be assumed that the absence will last longer than ten (10) working days or already has lasted longer than ten (10) working days.

If the Supplier wishes to replace the Professional, the Supplier must notify the Intermediary and the Client in writing no later than one month in advance.

If the Supplier fails to propose an acceptable replacement Professional to the Client within five (5) working days after such a request, the Intermediary may terminate the Assignment with immediate effect, without being liable for any costs and/or damages resulting therefrom.

Article 3 – Stand-by

Stand-by fees may only be invoiced with the prior written consent of the Client.

A stand-by fee for the Professional must be recorded on a timesheet, or otherwise as indicated by the Client or Intermediary, stating at least the start and end time, as well as the date(s) of the stand-by period.

The surcharges applicable to stand-by compensation are in accordance with the applicable Collective Labour Agreement (CLA).

If this scheme is amended by the Client, the Intermediary will adjust the scheme accordingly.

The Client will reimburse stand-by hours in line with the scheme applicable to its employees, multiplied by an annual conversion factor to be determined by the Client to compensate for employer costs.

Article 4 – Screening
The Supplier shall, at its own expense and within the stated timeline, provide the following documents:
To be submitted before the start of the Assignment

a. ID check
b. VAGC
c. Employment history checklist
d. Digital diploma extract from DUO or a certified colour copy of the highest obtained diploma
e. Copy of VOG application receipt (screening profile 95)
f. CV
g. (For non-EU/EEA nationals) Work permit
h. (For non-EU/EEA nationals) Copy of valid ID card/passport

To be submitted within 4 weeks after the start date

i. Copy of VOG (screening profile 95)
j. Written references from the last two clients/employers

If the Supplier is unable to provide the above documents on time (an incident), the Intermediary may impose the following measures.

These will not be imposed without adequate communication of the shortcoming(s) to the Supplier and without giving the Supplier the opportunity to correct it.

Such measures will only be imposed if the Client instructs the Intermediary to do so:

a. treat such an incident as a breach of contract and be entitled to terminate the Assignment; or

b. suspend payments of all invoices related to the Assignment until the Supplier delivers the documents.

Article 5 – Compliance

The Supplier guarantees that the Professional will comply with the Client’s methods and techniques and will familiarize themselves with these in due time.

If these methods or techniques change during the Assignment, the Client may require retraining of the Professional.

The related costs will be shared in mutual consultation, unless otherwise agreed in the Assignment.

At the first written request of the Client, Professionals must meet compliance requirements set by the Client, including successful completion of the mandatory ‘Compliance’ e-learning modules within two months after the Professional has commenced work for and/or on behalf of the Client.

The Client may decide that a Professional must take an oath or pledge for the financial sector (“Oath”).

If the Client so decides, the Oath must be taken within three (3) months after the Professional has commenced work for and/or on behalf of the Client.

A refusal by a Professional to take the Oath may lead to the immediate termination of the Professional’s engagement.

The above Articles 6.1 and 6.2 apply only to Professionals who:

a. are natural persons carrying out activities in the Netherlands;

b. are physically working at a Client’s site;

c. are under the direction and supervision of the Client, or follow the Client’s instructions; and

d. are engaged for longer than three months in the execution of the Assignment.

Article 6 – Transfer

The Client shall be entitled to employ the Professional free of charge after twelve (12) months of engagement.

Before doing so, the Client, Intermediary and Supplier will consult to discuss the consequences of such a transfer.

The Supplier shall not unreasonably refuse or impose unreasonable conditions on such a transfer.

If the Assignment lasted less than twelve (12) months, the Supplier shall be entitled to a fee equal to the following percentage of the annual salary at the Client, including holiday allowance, of the Professional upon employment.

The percentage depends on the duration of the Assignment and amounts to:

a. Assignment duration 1 to 3 months: 18%;

b. Assignment duration more than 3 up to 6 months: 12%;

c. Assignment duration more than 6 up to 9 months: 6%;

d. Assignment duration more than 9 up to 12 months: 3%.

The above does not apply to general recruitment activities not specifically aimed at Professionals of the Supplier or its affiliates.

This includes, among other things, situations where a Professional applies for a position at the Client through a publicly accessible recruitment procedure outside the department where the Professional was engaged.

Article 7 – Insurance
Notwithstanding Article 11.3 of the General Terms and Conditions, professional liability insurance is only required if requested by the Client in the Assignment.
Article 8 – Liability

The Supplier’s liability per incident and per year is limited to a maximum amount of:

a. €1,000,000,- for damage to goods and property; and

b. €500,000,- for all other damages.

Related events shall be considered as one incident.

Article 9 – Working Days, Hours, Location

The Client has the right to designate up to seven (7) working days per year on which work cannot be performed and invoiced, due to holidays or other inconvenient hours.

Working from home or from the Supplier’s office is only permitted if, in the opinion of the Client, the work allows for it and only with the prior written consent of the Client.

Article 10 – Company Resources

Client’s equipment remains the property of the Client and must be returned in good condition within one (1) week upon request of the Client.

If the Supplier fails to do so on time or adequately, the Client has the right to suspend payments to the Supplier for the Professional until the equipment is properly and fully returned.

The Client is also entitled to recover repair or replacement costs up to 100% of the new value from the Supplier.

Until the items referred to in this Article have been returned, they remain at the Supplier’s risk from the moment they are made available to the Supplier or Professional.

The Supplier shall oblige the Professional to make efforts to prevent loss, damage, and unauthorized access to laptops.

In case of loss, damage, or unauthorized access, the Professional must report this as soon as possible, but no later than 24 hours after becoming aware, to their supervisor.

Version: 3 – May 2026
Document: Client Specific Terms and Conditions AZL